Our Policies
Publication Date: March 7, 2026
Privacy Policy
Introduction
At Family Acupuncture Clinic, we are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website, use our services, or interact with us in any way.
What Data We Collect
We may collect the following personal data when you interact with our website or use our services:
Personal Identification Information: Name, email address, phone number, etc.
Medical Information: Health history, treatment information, and any other relevant medical data provided during consultations.
Payment Information: Credit card details or payment method data used for services rendered.
How We Use Your Data
Your data may be used for:
Booking and managing appointments.
Processing payments.
Communicating about your treatment or services.
Improving our website and services.
Sending promotional emails (if you’ve opted in).
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third-party services such as payment processors and email providers to facilitate your services. These third parties are committed to maintaining the confidentiality of your data.
Security Measures
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure, encrypted technologies to safeguard your information.
User Rights
You have the right to access, modify, or delete your personal data. To request any changes or to opt out of marketing communications, please contact us directly.
Cookies and Tracking
We use cookies to enhance your experience on our website, track user behavior, and improve website functionality. You can control or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies.
Contact Information
If you have any questions or concerns regarding your privacy, please contact us at:
Email: [Your Contact Email]
Phone: [Your Phone Number]
Address: [Your Clinic Address]
Terms and Conditions (Terms of Service)
Introduction
These Terms and Conditions (“Terms”) govern the use of the Family Acupuncture Clinic website and services. By using our website or services, you agree to abide by these Terms.
Use of Services
By booking an appointment or accessing services on our website, you agree to use our services for lawful purposes and in a manner that does not infringe on the rights of others.
Payment Terms
All services are payable at the time of service unless otherwise specified. We accept major credit cards and other forms of payment. Prices for services are listed on our website or communicated prior to booking.
Booking and Cancellations
Booking: You may book an appointment through our website, by phone, or in person.
Cancellations: We require a 24-hour notice for cancellations. Failure to do so may result in a cancellation fee.
Liability and Disclaimers
Family Acupuncture Clinic is not liable for any damages arising from the use of our services, including, but not limited to, any medical conditions, side effects, or reactions from acupuncture and herbal treatments.
Intellectual Property
All content on the Family Acupuncture Clinic website, including text, images, logos, and graphics, is the property of the clinic and is protected by copyright laws. You may not reproduce or distribute this content without permission.
Privacy and Confidentiality
We respect your privacy and will keep all personal information confidential, as outlined in our Privacy Policy.
Governing Law
These Terms will be governed by and construed in accordance with the laws of the state of Florida.
Modifications
We reserve the right to change, modify, or update these Terms at any time. Continued use of our services implies acceptance of the updated Terms.
Refund Policy
Introduction
We want our patients to be satisfied with our services. However, due to the nature of our services, refunds may not always be applicable.
Eligibility for Refunds
Refunds may be granted if:
A treatment or service is not provided as agreed.
You cancel an appointment within the required time frame.
Non-Refundable Services
Services rendered that have been completed are generally non-refundable.
Missed appointments will not be refunded.
Process for Requesting a Refund
To request a refund, please contact us via email or phone. We will review your request and process it within a reasonable timeframe.
Timeframe for Refunds
Refunds, if applicable, will be processed within 14 business days.
Appointment Policy
Scheduling Appointments
Appointments can be scheduled via our website, over the phone, or in person. We recommend booking in advance to secure your preferred time.
Late Arrival Policy
If you are late for your appointment, we may have to shorten the treatment time. If you are more than 15 minutes late, your appointment may need to be rescheduled.
Cancellation and No-Show Policy
We require a 24-hour notice for cancellations. No-shows or cancellations within less than 24 hours may incur a cancellation fee.
Changes to Appointments
To reschedule an appointment, please contact us at least 24 hours in advance. Rescheduling is subject to availability.
Health Disclaimer
Medical Advice Disclaimer
The content on our website is for informational purposes only and does not constitute medical advice. You should consult a licensed healthcare provider before undergoing acupuncture or herbal treatments.
Consultation Requirement
All treatments provided by Family Acupuncture Clinic are based on consultations with licensed professionals. We do not provide emergency medical care.
No Guarantees of Results
While acupuncture and herbal treatments are effective for many conditions, results may vary from person to person. We do not guarantee specific outcomes.
Liability Limitations
Family Acupuncture Clinic is not liable for any adverse effects or reactions arising from acupuncture or herbal treatments.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device that help enhance your browsing experience. They can store user preferences and other information.
How We Use Cookies
We use cookies to improve user experience, analyze website traffic, and personalize content. Cookies also allow us to track site performance and enable certain website features.
Third-Party Cookies
We may use third-party cookies (e.g., Google Analytics, Facebook) to track user behavior and improve our services.
Disabling Cookies
You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect certain website features.
Disclaimer of Liability
General Disclaimer
Family Acupuncture Clinic is not liable for any loss or damages arising from the use of this website or the services provided. This includes, but is not limited to, any health-related issues, financial losses, or damages.
Limitation of Liability
Our liability is limited to the amount paid for services rendered, excluding any incidental, consequential, or indirect damages.
Accuracy of Information
We strive to keep our website content accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of the information provided.
Accessibility Policy
Accessibility Statement
We are committed to providing an accessible website to all users, including those with disabilities. We aim to meet the WCAG (Web Content Accessibility Guidelines) to ensure the website is navigable and usable by everyone.
Compliance with Standards
We follow WCAG standards to improve accessibility. However, if you encounter any accessibility barriers on our website, please contact us.
Feedback and Suggestions
We welcome any feedback regarding accessibility improvements. Please contact us at [Contact Email] to share your suggestions.
Patient Consent Form
Treatment Details
By using our services, you consent to receive acupuncture and/or herbal treatments. All treatments are personalized based on your medical history and conditions discussed during the consultation.
Risks and Side Effects
While acupuncture and herbal medicine are generally safe, there may be minor side effects or discomfort. These will be explained during your consultation.
Confidentiality and Privacy
We will keep all your personal and medical information confidential, as outlined in our Privacy Policy.
Voluntary Consent
By signing this form, you acknowledge that you voluntarily consent to treatment and understand the risks involved.
Policy Update Disclaimer
Family Acupuncture Clinic reserves the right to change, modify, or update any of the policies and terms outlined above at any time, without prior notice. By continuing to use this website, you agree to abide by the current version of the policies and terms. Please check this page periodically for any changes.
Contact Information
If you have any questions or concerns regarding any of our policies or your personal data, please contact us using the details below:
Family Acupuncture Clinic
Address: 10175 Fortune Pkwy, Unit 304, Jacksonville, FL 32256, USA
Phone: +1 (904) 880-1889
Website:
www.familyacupunctureclinic.comFor any inquiries regarding our Privacy Policy, Terms and Conditions, or any other concerns, please don’t hesitate to reach out to us using the contact details above.