Our Policies

Publication Date: March 7, 2026

Privacy Policy

Family Acupuncture Clinic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact our clinic.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Phone number
Email address
Appointment requests
Information submitted through contact or intake forms

If you become a patient, additional medical information may be collected during your consultation and maintained in your confidential patient record.

How We Use Information

Information collected through our website may be used to:

Respond to appointment or consultation requests
Communicate with you regarding services
Improve our website and clinic operations
Maintain internal administrative records

We do not sell, rent, or share personal information with third-party marketers.

Website Analytics

Our website may use cookies or analytics tools to understand how visitors use the site and to improve website performance. These tools do not collect sensitive medical information.

You may disable cookies in your browser settings if you prefer.

Data Security

We take reasonable measures to protect the personal information you provide through our website. However, no internet transmission can be guaranteed to be completely secure.

Contact

If you have questions about this Privacy Policy, please contact:

Family Acupuncture Clinic
10175 Fortune Pkwy, Unit 304
Jacksonville, FL 32256
Phone: (904) 880-1889
Email: fac@familyacupunctureclinic.com

Website Terms

By accessing or using the Family Acupuncture Clinic website, you agree to the following terms.

Informational Purpose

The information provided on this website is for general informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare professional regarding any medical condition.

No Doctor–Patient Relationship

Use of this website or submission of online forms does not establish a doctor–patient relationship until you have been formally evaluated by the clinic.

Accuracy of Information

We make reasonable efforts to ensure that information on this website is accurate and up to date. However, we cannot guarantee that all content is complete or current.

External Links

Our website may contain links to third-party websites for informational purposes. Family Acupuncture Clinic is not responsible for the content or privacy practices of those external websites.

Changes to Terms

Family Acupuncture Clinic may update these terms periodically. Continued use of the website indicates acceptance of any updates.

Accessibility Statement

Family Acupuncture Clinic is committed to providing a website that is accessible to all individuals, including those with disabilities.

We strive to design and maintain our website in a way that allows users with different abilities to access information and services.

If you experience difficulty accessing any content on our website, please contact us and we will make reasonable efforts to provide the information in an alternative format.

Appointment Policy

Scheduling Appointments

Appointments can be scheduled via our website, over the phone, or in person. We recommend booking in advance to secure your preferred time.

Late Arrival Policy

If you are late for your appointment, we may have to shorten the treatment time. If you are more than 15 minutes late, your appointment may need to be rescheduled.

Cancellation and No-Show Policy

We require a 24-hour notice for cancellations. No-shows or cancellations within less than 24 hours may incur a cancellation fee.

Changes to Appointments

To reschedule an appointment, please contact us at least 24 hours in advance. Rescheduling is subject to availability.

Health Disclaimer

Medical Advice Disclaimer

The content on our website is for informational purposes only and does not constitute medical advice. You should consult a licensed healthcare provider before undergoing acupuncture or herbal treatments.

Consultation Requirement

All treatments provided by Family Acupuncture Clinic are based on consultations with licensed professionals. We do not provide emergency medical care.

No Guarantees of Results

While acupuncture and herbal treatments are effective for many conditions, results may vary from person to person. We do not guarantee specific outcomes.

Liability Limitations

Family Acupuncture Clinic is not liable for any adverse effects or reactions arising from acupuncture or herbal treatments.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device that help enhance your browsing experience. They can store user preferences and other information.

How We Use Cookies

We use cookies to improve user experience, analyze website traffic, and personalize content. Cookies also allow us to track site performance and enable certain website features.

Third-Party Cookies

We may use third-party cookies (e.g., Google Analytics, Facebook) to track user behavior and improve our services.

Disabling Cookies

You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect certain website features.

Accessibility Policy

Accessibility Statement

We are committed to providing an accessible website to all users, including those with disabilities. We aim to meet the WCAG (Web Content Accessibility Guidelines) to ensure the website is navigable and usable by everyone.

Compliance with Standards

We follow WCAG standards to improve accessibility. However, if you encounter any accessibility barriers on our website, please contact us.

Feedback and Suggestions

We welcome any feedback regarding accessibility improvements. Please contact us at [Contact Email] to share your suggestions.

Patient Consent Form

Treatment Details

By using our services, you consent to receive acupuncture and/or herbal treatments. All treatments are personalized based on your medical history and conditions discussed during the consultation.

Risks and Side Effects

While acupuncture and herbal medicine are generally safe, there may be minor side effects or discomfort. These will be explained during your consultation.

Confidentiality and Privacy

We will keep all your personal and medical information confidential, as outlined in our Privacy Policy.

Voluntary Consent

By signing this form, you acknowledge that you voluntarily consent to treatment and understand the risks involved.

Policy Update Disclaimer

Family Acupuncture Clinic reserves the right to change, modify, or update any of the policies and terms outlined above at any time, without prior notice. By continuing to use this website, you agree to abide by the current version of the policies and terms. Please check this page periodically for any changes.

Contact Information

If you have any questions or concerns regarding any of our policies or your personal data, please contact us using the details below:

Family Acupuncture Clinic

Address: 10175 Fortune Pkwy, Unit 304, Jacksonville, FL 32256, USA
Phone: +1 (904) 880-1889
Website:
www.familyacupunctureclinic.com

For any inquiries regarding our Privacy Policy, Terms and Conditions, or any other concerns, please don’t hesitate to reach out to us using the contact details above.